Return Policy

We accept returns within 30 days from the date of delivery. Return requests received after 30 days are not eligible for a refund.

To be eligible for a return, products must be unopened, unused, and in their original packaging with all security seals intact. Due to health and safety regulations, we cannot accept returns on opened supplement products unless they are defective or damaged.

All returns are handled by mail. To start a return, send us your order number and the reason for return through our contact form. Our team will respond within one business day with the return address and instructions. Please ship your return using a trackable shipping method.

For defective, damaged, or incorrect items, you usually do not need to ship anything back — clear photos of the issue are sufficient in most cases. If a physical return is required, Moore Vitamins provides a prepaid return label at no cost to you. For non-defective returns (change of mind, no longer needed, etc.), the customer is responsible for return shipping costs.

We do not charge a restocking fee — you receive a full refund of the product purchase price once your return is received and inspected. Refunds are processed within 7 business days to your original payment method; allow an additional 3–5 business days for your bank or card issuer to post it.

If your product arrives defective, damaged, or incorrect, please contact us within 30 days of delivery with your order number and photos of the issue. In most cases the photos are all we need — no return shipping required — and we will issue a full refund or replacement at no additional cost, your choice. If a physical return is needed, we provide a prepaid label.

We accept exchanges for defective or damaged items. If you would like an exchange, mention this in your return request and we will ship a replacement once we confirm the issue.

You can cancel a Subscribe & Save subscription at any time from your account dashboard or by contacting us. Individual shipments that have already been processed follow the standard return policy above.