Returns & Refunds
Worry-free returns, backed by our 30-day satisfaction guarantee. Most issues are solved with a single email — often without shipping anything back.
Returns in 3 simple steps
Tell us
Email orders@moorevitamins.com (or use our contact form) with your order number and what you’d like to return. Please reach out before shipping anything back so we know to expect it.
We reply within 24 hours
You’ll get simple instructions by email. Damaged, defective, or incorrect item? Attach a photo — that’s usually all we need, no return shipping required. Full refund or replacement, your choice.
Get your refund
Once your return is processed, the refund goes back to your original payment method within 5–7 business days.
The policy at a glance
30-day window
Returns accepted within 30 days of delivery.
Unopened products
In original packaging. Opened products can’t be returned for health and safety reasons.
Refunds in 5–7 days
Back to your original payment method once processed.
Damaged? Just a photo
Damaged, defective, or wrong item — send a photo and we’ll refund or replace it free.
Return shipping for change-of-mind returns is the customer’s responsibility. If the mistake is ours — damaged, defective, or incorrect items — you pay nothing, and in most cases nothing needs to be shipped back.
Common questions
What is your return policy?
Unopened products can be returned within 30 days of delivery for a full refund. Items must be in their original packaging. Contact us first so we know your return is coming.
Can I return an opened product?
No — opened products can’t be returned for health and safety reasons. If something arrived damaged, defective, or incorrect, that’s different: contact us and we’ll make it right.
Who pays for return shipping?
If the return is a change of mind, return shipping is the customer’s responsibility. If we got it wrong — damaged, defective, or incorrect item — you usually don’t need to ship anything back at all: a photo is enough and we cover everything.
What if my order arrives damaged or incorrect?
Email orders@moorevitamins.com with a photo of what you received. We’ll make it right immediately — full refund or replacement, your choice, at no cost to you.
How long do refunds take?
Refunds are processed to your original payment method within 5–7 business days once your return is processed.
Not sure where to start?
Our assistant can answer return questions instantly, or browse the Help Center for everything else.
Visit the Help Center